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Privacy Policy

Last updated: May 18, 2026

Overview

Dlvwy (“we,” “us,” or “our”) operates AI systems for local businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (dlvwy.com) or use our services.

Information We Collect

Information You Provide

  • Contact information — name, email address, phone number, business name when you reach out to us or sign up for our services.
  • Business information — details about your business operations that help us build and configure AI systems for you.
  • Communications — messages you send us through our contact forms, email, or WhatsApp.

Information Collected Automatically

  • Usage data — pages visited, time spent, clicks, and navigation patterns on our website.
  • Device information — browser type, operating system, device type, and screen resolution.
  • Log data — IP address, access times, and referring URLs.

Information From Our Services

When businesses use our AI systems (such as Atlas or PartyTown), we process data on their behalf, including:

  • Order data — customer orders, delivery details, and transaction records.
  • Communication data — messages processed through our AI systems on platforms like WhatsApp.
  • Operational data — business metrics and workflow data needed to run our AI systems.

How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our AI systems and services.
  • Respond to your enquiries and provide customer support.
  • Send service-related communications (not marketing, unless you opt in).
  • Analyse usage patterns to improve our website and products.
  • Detect, prevent, and address technical issues or fraud.
  • Comply with legal obligations.

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers — hosting, analytics, and communication tools that help us operate (e.g., cloud infrastructure providers).
  • Business customers — if you interact with a business using our AI systems, that business receives relevant transaction data.
  • Legal requirements — when required by law, regulation, or legal process.

Data Security

We implement appropriate technical and organisational measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews.

Data Retention

We retain personal information only as long as necessary to provide our services or comply with legal obligations. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Object to or restrict certain processing.
  • Data portability.

To exercise these rights, contact us at policy@dlvwy.com.

International Transfers

Our services operate across multiple regions. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, contact us at: